take advantage of the features and benefits that make shopping easier.
- create a wish list
- track your orders online
- view past purchases & order history
- manage shipping and billing information
- faster checkout
take advantage of the features and benefits that make shopping easier.
collection of personal information
we may collect information about you in a number of ways. for example, if you decide to complete a user registration form or online survey, or sign up to receive communications from us, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number), age group, gender, and product and/or cosmetic concerns, and the brands and products you use.
use of collected information
if you have elected to provide us with your personally identifiable information (e.g., by registering on philosophyskincare.com.au or in david jones) we will use this information to contact you in the future regarding new launches and marketing information. these types of communications are necessary to serve you, respond to your concerns, and to provide the high level of customer service that philosophyskincare.com.au offers its customers.
we may use the information you provide, in aggregate form (i.e. in a form from which you cannot be identified) for internal business purposes, such as generating statistics and developing marketing plans. we may collect, store, or accumulate such aggregated information concerning our visitors' use of philosophyskincare.com.au , such as information regarding which of our pages are most popular.
when registering with the site philosophyskincare.com.au or at any other relevant time when you submit personally identifiable information, you will be given the opportunity to receive marketing communications from us. we may share your information with our third party marketing company to assist us in hosting and storing your data (and to assist in the maintenance and analysis of that data for these purposes).
if you do not want your data to be used for these purposes please make the appropriate choices in the marketing consent rubric presented to you.
except as otherwise stated herein, we will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent
choice / opt-out
where you have chosen to receive marketing communications from us and/or our group companies you may change your preferences at any time by clicking the “unsubscribe” link at the bottom of any email communication you receive from us and follow the instructions provided therein.
third party involvement
compliance with laws and other disclosures
we may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental, regulatory or law enforcement request.
in the event that we sell or buy any business or assets we may disclose your personally identifiable information to the prospective seller or buyer of such business or assets. equally, if we or substantially all of our assets are acquired by a third party, personally identifiable information about our customers will be one of the assets transferred to the acquirer.
if you elect to participate in any promotions, sweepstakes, surveys, questionnaires, or other events during your visit to philosophyskincare.com.au , the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. providing such information in these circumstances will happen only with your permission.
we may place a “cookie” on your computer’s hard drive so we can recognize you as a return user. a cookie is a piece of data that enables us to collect information such as your ip address, browser type and version and which of our products you’re interested in. we use this information to personalize your
experience, to track and target your preferences, to save your shopping bag contents, to keep you signed in to make our site work more efficiently, to improve our site's functionality and to better target advertising for our visitors. you agree to this use. the cookie will be stored on your computer’s hard drive until you remove it.
you can have your browser notify you of, or automatically reject, cookies. if you reject our cookies, you may still use philosophyskincare.com.au , but you may be limited in the use of some of the features. for further information regarding cookies, including details on how to refuse them, please visit www.allaboutcookies.org.
third party links
equally, if you interact with any of the pages of our site using plugins for any other social networks, including twitter, google+1 and addit, your activity may be available for review by other users of such social networks. such use of your personally identifiable information will be subject to these social network’s own privacy policies and we suggest that you review these carefully.
notification of changes
let us know how we are doing
if you have any questions, comments, or concerns about our privacy practices, please contact us by phone at 02 8263 9960
we implement various security measures in accordance with industry standards (including the use of certain commercially available security products) to protect the security of your personal information both online and offline. however, please be aware that, despite our efforts, we cannot guarantee the security of information transmitted over the internet. if you have any questions about security on philosophyskincare.com.au, you can contact us at 02 8263 9960
disclaimer of warranties
the philosophyskincare.com.au website is provided on an "as is" basis without warranty of any kind, express or implied. we do not warrant that the website will be uninterrupted or error free, nor do we make any warranty as to any results that may be obtained by use of the website. to the extent permitted by applicable law, we expressly exclude all representations, warranties, conditions and other terms express or implied (by statute, common law or otherwise) in relation to philosophyskincare.com.au. you expressly agree that your use of our site is at your own risk and we accept no liability for any viruses and/or other malicious programs on our site.
accuracy of information
we attempt to be as accurate as possible when describing our products on philosophyskincare.com.au; however, to the extent permitted by applicable law, we do not give any guarantee, conditions or warranty that the product descriptions, colours, sizes, prices or other content available on philosophyskincare.com.au are accurate, complete, reliable, current, or error-free.
limitation of liability
under no circumstances shall we be liable to you or any other person for any liability for any direct, indirect or consequential loss (including, without limitation, any direct or indirect loss of profit, business, income, data or goodwill) incurred by you (or any third party) in connection with our site or in connection with the use, inability to use, or results of the use of our site, and websites linked to it and any material, content or trademarks posted on it whether caused by tort (including negligence), breach of contract or otherwise. your sole and exclusive remedy hereunder shall be for you to discontinue your use of our site and terminate this agreement.
all content available on philosophyskincare.com.au, including but not limited to text, information, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation thereof (collectively, the "content") is the property of coty australia limited, our group companies, partners, or licensors, and is protected by english and international database rights, copyright and other intellectual property laws.
the trademarks, logos, and service marks displayed on philosophyskincare.co.uk (collectively, the "trademarks") are the registered and unregistered marks of coty australia limited, our group companies, partners or licensors, and are protected by english and international trademark laws. we give no warranty or representation that the content or the trademarks do not infringe the rights (including intellectual property rights) of any third party.
except as set forth in the limited licenses section below, or as required under applicable law, neither the content or trademarks nor any portion of philosophyskincare.com.au may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.
we grant you a limited, revocable, and non-exclusive license to access and make personal use of philosophyskincare.com.au. this limited license does not include the right to: (i) frame or utilize framing techniques to enclose philosophyskincare.com.au, any portion thereof or any content or trademark; (ii) modify or download philosophyskincare.com.au or any content or trademark (except caching or as necessary to view philosophyskincare.com.au); (iii) make any use of philosophyskincare.com.au or any content or trademark other than personal use; (iv) create any derivative work based upon either philosophyskincare.com.au or any content or trademark; (v) collect account information for the benefit of yourself or another party; (vi) use any meta tags or any other "hidden text" utilizing our name or the trademarks or to otherwise use the trademarks; (vi) use software robots, spiders, crawlers, or similar data gathering and extraction tools or otherwise collect and/or use any product listings, descriptions or price; or (vii) take any other action that may impose an unreasonable burden or load on our infrastructure.
we also grant you a limited, revocable, and nonexclusive license to create a hyperlink to the home page of philosophyskincare.com.au for personal, non-commercial use only subject to the following conditions. a web site that links to philosophyskincare.com.au (i) may link to, but not replicate, our content; (ii) may not imply that we are endorsing such web site or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages; (v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; (vi) may not use any trademark without our express written consent; and (vii) may not link to any page of philosophyskincare.com.au other than the home page. we may, in our sole discretion, request that you remove any link to philosophyskincare.com.au, and upon receipt of such request, you shall immediately remove such link.
your obligations & responsibilities
details for any and all promotions available for use on philosophyskincare.com.auk are explicitly stated in the email, advertisement or article to which they are associated, (such as eligibility requirements, dates of availability, contents of the promotion, etc).
third party links
we are not responsible for the content of any off-web site pages or any other web sites linked to or from philosophyskincare.com.au. links appearing on philosophyskincare.com.au are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. your visit to any such off-web site pages or other web sites is at your own risk. we are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-web site pages or any other web sites linked to or from philosophyskincare.com.au, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and web sites, including, without limitation, their privacy policies and terms and conditions. you should carefully review the terms and conditions and privacy policies of all off-web site pages and other web sites that you visit.
if you make a submission, you represent and warrant that you own or otherwise control the rights (including intellectual property rights) to your submission and that your submission does not infringe any third party's rights (including intellectual property rights). you further represent and warrant that such submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." you may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any submission. you agree to indemnify us for any loss or damage arising from, or in connection with, any third party claims relating to any submission.
you agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable legal costs, resulting from any third party claim, action, or demand resulting from your use of philosophyskincare.com.au. you also agree to indemnify us for any loss, damages, or costs, including reasonable legal costs, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure or on our site.
you may terminate this agreement by providing written notice to us. upon such termination, you shall cease all use of philosophyskincare.com.au and we shall be permitted to delete your account and any and all information associated therewith.
our failure to require your performance of, or enforce, any provision hereof shall not affect our full right to require such performance, or enforce such provision, at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself.
if you have any questions regarding these terms and conditions, please contact us at firstname.lastname@example.org.
Terms and Conditions of Sale
1 About us
1.1 We are Coty UK Limited and the Website is operated on our behalf. References to "we", "us" or "our" are references to Coty UK Limited. We are a company registered in England and Wales, whose registered number is 00298483 and our registered address is at St. George's House, 5 St. George's Road, Wimbledon, London SW19 4DR. Our VAT number is 490891118
1.2 Should you have any questions about these Terms of Sale or wish to contact us for any reason whatsoever, please use the contact details set out below:
Coty UK Limited
St Georges House
5 St Georges Road
telephone: 08444 068 108
2 About you
2.1 By ordering any Products from us, you confirm that you are:
(a) over 18 years old; (b) legally capable of entering into binding contracts; (c) resident in the United Kingdom (excluding the Channel Islands); (d) ordering Products for delivery in the United Kingdom (excluding the Channel Islands); and (e) paying using your own credit or debit card.
If any of the above is incorrect, you must not order any Product from this Website and we reserve the right, in our sole discretion, to refuse or accept your order.
2.2 Please note, we do not accept orders from individuals outside the United Kingdom (or resident in the channel islands).
3 Product descriptions
3.1 We attempt to be as accurate as possible when describing our products on the Website; however, to the extent permitted by applicable law, we do not give any guarantee, conditions or warrant that the product descriptions, colours, sizes, prices or other content available on the Website are accurate, complete, reliable, current or error-free.
3.2 You acknowledge that, as between you and us, we own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Products.
4 How to order Products
4.1 When you have found a Product on the Website that you would like to buy, please click on the button labelled "add to bag". This will add your Product to a virtual "shopping bag". You can then proceed to pay for the Products in your virtual shopping bag by clicking on the button labelled "proceed to checkout". Alternatively, you can continue browsing the Website and add additional Products to your virtual shopping bag.
4.2 You can see what Products are in your virtual shopping bag at any time by hovering over the blue tab in the top right hand corner of the webpage labelled "bag" and clicking on the button labelled "view your shopping bag". If you wish to remove a Product from your virtual shopping bag, simply click on the button labelled “remove” next to the relevant Product. You can pay for the Products in your virtual shopping bag at any time by clicking the button labelled “proceed to checkout”.
4.4 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order represents an offer to us to purchase that Product, which we may choose to accept or refuse – it does not represent a legally binding contract.
4.5 Whilst we will do our best to fulfil your order (once it is accepted), we cannot guarantee to do so (for example, where we are out of stock, where your card issuer refuses to authorise your payment or where Products have been incorrectly priced on our Website). If we accept your offer, we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched ("Delivery Confirmation"). The contract between us ("Contract") will only be formed when we send you the Delivery Confirmation.
4.6 The Contract will relate only to those Products as confirmed in the Delivery Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Delivery Confirmation.
4.7 The Contract will be concluded in English.
4.8 You can view details of orders placed and their status by clicking on the button labelled "order status" at the top of the webpage.
4.9 All promotional offers available from time to time on the site are limited to the United Kingdom and are subject both to stock availability and the offer time period stated. Current promotions are not redeemable on (i) prior orders, (ii) in store, or (iii) through partner websites.
4.10 Samples are subject to availability and will only be sent to addresses in the United Kingdom (excluding the channel islands). Any samples we provide for you to test are for your personal use only.
5 Price and Payment
5.1 The price of the Products will be as quoted on our site from time to time except in cases of obvious error. Prices shown on the Website do not include delivery, packaging or other charges, which will be added to any order you place.
5.2 Delivery charges are as set out in our delivery information.
5.3 All prices shown on the Website are in pounds sterling and inclusive of Value Added Tax (“VAT”) at the relevant rate. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
5.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will normally charge the lower amount when dispatching the Product to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.
5.5 All Products will remain our property until we have received payment in full for those Products (including delivery charges).
5.6 All card payments are subject to authorisation by your card issuer. If your payment is not authorised (at any time) we will cancel your order and notify you in writing (which may include e-mail) that we have done so.
5.7 If we cannot supply you with the Products that you have ordered, we will cancel your order and inform you of this as soon as reasonably possible. We will give you a full refund where you have already paid for the Products.
6 Delivery of the Products
6.1 Your order will be fulfilled by the delivery date set out in our delivery guide. Please note the dates set out in this guide are indicative only.
6.2 Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Products will be retained by the delivery company for a reasonable period of time and then returned to us. If Products are returned to us by the delivery company, we will issue you with a refund for the Products but reserve the right to retain any costs incurred in arranging for the delivery and return of the Product.
6.3 Please note that unfortunately we are not able to deliver any Products to a P.O. Box.
6.4 All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you when they are delivered to the delivery address specified in your order.
6.5 We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by a third party or circumstances beyond our control.
7 Return Policy
7.1 We operate a "no questions asked" returns policy provided that you return the Products to us within 28 days beginning on the day after you receive the Products. You must take reasonable care of the Products, do not use them and return any Products received in their original and unopened packaging and condition with the relevant order reference or delivery note.
7.2 To return your Products please contact our customer care team on 08444 068 108 to receive the necessary return authorization code and arrange for return of the Products to Coty Operations, C/O Coty Prestige Customer Services, Henwood Industrial Estate, Ashford, Kent, TN24 8DH. The return of any Products will be at our cost. To qualify for a full refund on Product(s) purchased, your return must include any gifts received with your purchase.
7.3 If you return the Products as set out above, we will process the refund within 30 days of our receipt of the returned Products.
7.4 Subject to clause ?7.2, if the Products are damaged or have been incorrectly supplied then we will, at your option, either provide a replacement or you may cancel your order.
7.5 Any refunds given by us will be made to the debit/credit card account provided when you placed your order.
7.6 All items purchased through other retailers including shopping channels must be returned to the relevant retailer from which the product was purchased in accordance with their return policy. This Philosophy Return Policy does not apply to any of those items.
7.7 Please note that the above right to return the Products is in addition to your right to cancel the purchase of any Products in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
8 Gifts and Messages
8.1 When you request a Product to be sent as a gift to a third party you give your permission that your name and address may be provided to such third party.
8.2 From time to time we may offer you the opportunity to include a message with a delivery. You are entirely responsible for ensuring that your message does not infringe the rights of any third party. You agree that your message will not contain anything offensive, abusive, harassing, obscene, blasphemous, racist, defamatory, scandalous, vulgar, indecent, threatening, unlawful or otherwise improper. We do not undertake to review messages but we reserve the right to do so and to refuse to print or send any message at our sole discretion.
We warrant to you that any Product purchased from us through our site will, on delivery conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
10 Our liability to you
10.1 We will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. However, we exclude, subject to Clauses ?9 and ?10.4, all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law.
10.4 Nothing in these Terms shall limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979; or (d) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
11 Events outside our control
11.1 We will not be liable to you where we breach these Terms of Sale due to any cause that is beyond our reasonable control ("Force Majeure Event").
11.2 A "Force Majeure Event" includes acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, terrorist attack or threat of terrorist attack, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining products, materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.
11.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
12 Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to us at the address or email address given in section 1.2. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the other ways specified in clause ?12 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
14 Other important terms
14.1 We may update or amend these Terms of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.
14.2 You will be subject to the Terms of Sale in force at the time that you order Products from us, unless any change to these Terms of Sale is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to these Terms of Sale before we send you the Delivery Confirmation (in which case we have the right to assume that you have accepted the change to Terms of Sale, unless you notify us to the contrary within seven working days of receipt by you of the Products).
14.3 these terms of sale supersede any other terms and conditions relating to the products previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.
14.4 You may not assign or sub-contract any of your rights or obligations under these Terms of Sale to any third party unless we agree in writing.
14.5 We may assign, transfer or sub-contract any of our rights or obligations under these Terms of Sale to any third party at our discretion.
14.6 No relaxation or delay by us in exercising any right or remedy under these Terms of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing. A waiver by us of any default will not constitute a waiver of any subsequent default.
14.7 If any court or competent authority decides that any of these Terms of Sale or any provision of a Contract are illegal, invalid or unenforceable to any extent, the relevant term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
14.8 Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
14.9 These Terms of Sale and any Contracts for the purchase of Products concluded through the Website are governed by English law. In the event of any matter or dispute arising out of or in connection with these Terms of Sale or such Contracts or their formation, you and we shall submit to the exclusive jurisdiction of the English courts.